1. Introduction and Acceptance
Welcome to ek99, an online casino and sports betting platform operated for players in Bangladesh. These Terms & Conditions ("Terms") govern your access to and use of all services, features, and content offered on the ek99 platform, including the website at https://ek99.one and any associated applications or interfaces.
By creating an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any provision of these Terms, you must discontinue use of the platform immediately. Your continued use constitutes full acceptance.
2. Eligibility Requirements
To register and use ek99, you must meet the following eligibility criteria at all times:
- You must be at least 21 years of age. ek99 strictly prohibits access by anyone under 21. Age verification may be required at any point.
- You must be a human individual and not a corporation, trust, partnership, or any other legal entity.
- You must not already hold another ek99 account. Only one account per person is permitted. Duplicate accounts may be closed and balances forfeited.
- You must provide accurate, truthful, and current personal information during registration and keep it up to date at all times.
ek99 reserves the right to request identity verification documents (KYC) at any time. Failure to provide satisfactory documents within the specified timeframe may result in account restrictions or closure.
3. Account Registration and Management
Creating an ek99 account is straightforward, but it comes with responsibilities. You are fully responsible for all activities carried out under your account, including any wagers placed, deposits made, or withdrawals requested.
Account Security
You are solely responsible for maintaining the confidentiality of your username, password, and any security credentials associated with your account. You must not share your login details with any third party. ek99 will not be held liable for any losses arising from unauthorized access caused by your failure to keep credentials secure.
- Always log out after your session, especially on shared or public devices.
- Use a strong, unique password that is not used on any other platform.
- Contact ek99 support immediately if you suspect unauthorized access to your account.
Account Closure
You may request to close your account at any time by contacting our support team. Pending transactions and any applicable wagering requirements on bonus funds must be settled before closure. ek99 also reserves the right to suspend or permanently close any account that violates these Terms.
4. Deposits and Withdrawals
ek99 supports a range of local Bangladeshi payment methods designed to make transacting fast, convenient, and secure for our players. All financial transactions on the platform are processed in BDT (Bangladeshi Taka).
- Accepted deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other approved gateways.
- Minimum deposit and withdrawal amounts apply and may vary by payment method. Please check the cashier section for current limits.
- Withdrawal requests are processed within the timeframes communicated at the time of request. Processing times may vary based on your chosen payment method and KYC status.
- All deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited and may result in account suspension.
ek99 reserves the right to request supporting documentation for any withdrawal, particularly where large sums are involved or where there are indicators of potentially fraudulent or suspicious activity. Compliance with such requests is mandatory to complete the withdrawal.
5. Bonuses and Promotional Offers
ek99 regularly offers bonuses, free spins, and promotional incentives to both new and existing players. All promotions are subject to their individual terms, which will be displayed at the time of the offer. The following general rules apply to all bonuses unless otherwise stated:
- Bonuses are subject to a wagering requirement before any associated winnings can be withdrawn. Wagering requirements are stated on individual promotion pages.
- Bonuses can only be used on eligible games as specified per promotion. Using bonus funds on restricted games may void the bonus.
- Bonuses are non-transferable and cannot be converted to cash unless explicitly permitted.
- ek99 reserves the right to withdraw, modify, or expire any promotion at any time without prior notice.
Any attempt to abuse the bonus system, including creating multiple accounts to claim the same bonus, will result in immediate account termination and full forfeiture of bonus funds and associated winnings.
6. Responsible Gaming and Player Protection
ek99 is committed to promoting responsible gaming practices and creating a safe environment for all players. We recognise that for some individuals, gambling can become problematic, and we take this responsibility seriously.
Our platform is strictly for adults aged 21 and above. We provide the following tools and resources to help players manage their gaming activity:
- Deposit limits — set daily, weekly, or monthly limits on how much you can deposit.
- Session time limits — set reminders or hard limits on how long you play in a single session.
- Self-exclusion — temporarily or permanently exclude yourself from the platform if you feel your gaming is becoming a problem.
- Reality checks — periodic on-screen reminders of how long you have been playing.
7. Prohibited Activities
The following activities are strictly prohibited on the ek99 platform. Engaging in any of these actions may result in immediate account suspension, forfeiture of funds, and may also be reported to the relevant authorities where applicable:
- Using automated bots, scripts, or any software to manipulate game outcomes or gain an unfair advantage.
- Engaging in money laundering, financing of illegal activities, or using the platform to process funds of illicit origin.
- Creating multiple accounts (duplicate accounts) to claim bonuses more than once or to circumvent account restrictions.
- Any conduct that disrupts, interferes with, or causes harm to the platform, other players, or our staff.
8. Intellectual Property
All content on the ek99 platform, including but not limited to its design, graphics, logos, text, game interfaces, software, and promotional material, is the exclusive intellectual property of ek99 or its licensed content providers. You may not copy, reproduce, distribute, publish, modify, or create derivative works from any content on this platform without express written permission.
Unauthorized use of ek99 intellectual property may result in legal action. The ek99 name and logo are registered trademarks and must not be used without prior written consent.
9. Limitation of Liability
To the fullest extent permitted by applicable law, ek99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform, including losses of profits, data, goodwill, or other intangible losses, even if ek99 has been advised of the possibility of such damages.
ek99 provides its platform on an "as is" and "as available" basis. We make no warranties, express or implied, as to the availability, accuracy, completeness, or reliability of the platform or any of its content. Service interruptions due to maintenance, technical failures, or circumstances beyond our control may occur.
10. Privacy and Data Protection
The collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the ek99 platform, you consent to the collection and processing of your personal information as described in the Privacy Policy.
- We collect only the personal information necessary to operate your account and provide our services.
- Your data is stored securely using industry-standard SSL encryption and is never sold to third parties.
- You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.
For full details on how we handle your data, please read our Privacy Policy, accessible via the footer of this website.
11. Governing Law and Disputes
These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising from or relating to these Terms or your use of the ek99 platform shall first be addressed through our internal complaints procedure. You may contact our support team at [email protected] to raise a formal complaint.
ek99 will make every reasonable effort to resolve complaints promptly and fairly. If a dispute cannot be resolved internally, both parties agree to seek resolution through mediation before pursuing any other legal remedy.
12. Changes to These Terms
ek99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last updated" date at the top of this page. We may also notify registered players via email or an in-platform notification where we consider it appropriate to do so.
Your continued use of ek99 after any changes have been published constitutes your binding acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the platform immediately and may request account closure.
13. Contact Us
If you have any questions, concerns, or require clarification about these Terms & Conditions, our support team is available to assist you. You can reach us at any time by emailing [email protected]. Our team aims to respond to all inquiries within 24 hours (Bangladesh Standard Time, UTC+6).
ek99 is dedicated to providing a safe, fair, and enjoyable experience for all players in Bangladesh. We encourage all users to play responsibly and to reach out if they ever need help or support.