Privacy Policy

Introduction

Welcome to ek99. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect from you when you use our website and services at ek99.one, how we use it, and the choices you have in relation to it. Please read this document carefully before using our platform.

By accessing or using ek99, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all users of our platform, including visitors, registered members, and depositing players based in Bangladesh and other regions. If you disagree with any term of this policy, please discontinue use of our services immediately.

Information We Collect

In order to provide you with a safe, personalised, and fully functional gaming experience, ek99 collects the following categories of personal data:

• Identity and contact information: full name, date of birth, nationality, residential address, email address, and phone number provided at the time of registration.
• Financial data: payment method details (such as bKash, Nagad, Rocket, or Upay account references), transaction history, deposit and withdrawal records. We do not store full card numbers or mobile banking PINs.
• Technical data: IP address, browser type, device identifiers, operating system, time zone, and session logs collected automatically when you interact with our platform.
• Usage data: pages visited, games played, betting history, session duration, and features accessed within the ek99 platform.
• Communications data: records of any correspondence you send us, including support tickets, live chat transcripts, and emails related to account queries or complaints.

How We Use Your Information

ek99 uses the personal information we collect strictly for lawful and legitimate purposes. Specifically, your data may be used to:

• Create and manage your ek99 account, verify your identity (KYC), and process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Deliver and improve our gaming products including cricket betting, live casino, slots, and crash games, tailoring the experience to your preferences and play history.
• Comply with legal and regulatory obligations including anti-money laundering (AML) checks, fraud detection, responsible gaming controls, and age verification (21+ only).
• Send you service-related communications such as account confirmations, bonus notifications, security alerts, and updates about changes to our platform or this policy.
• Analyse platform performance and user behaviour in aggregate to improve site functionality, fix technical issues, and develop new features for our Bangladesh audience.

Legal Basis for Processing

We process your personal data on the following lawful grounds:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you accepted when registering your account.
• Legal obligation: processing required to comply with applicable laws, financial regulations, and anti-fraud or AML obligations.
• Legitimate interests: processing for fraud prevention, platform security, product analytics, and improving the overall experience for our users — provided these interests are not overridden by your fundamental rights.
• Consent: for optional marketing communications, personalised promotions, or cookie-based analytics — you may withdraw consent at any time by contacting our support team.

Sharing Your Data

ek99 does not sell, rent, or trade your personal information to third parties. We may share your data with carefully selected partners solely in the following circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other licensed payment partners) to the extent necessary to process transactions and prevent fraud.
• Technology and platform partners including game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming) who supply the games made available on ek99, subject to strict data protection agreements.
• Regulatory authorities, law enforcement agencies, or courts where we are legally required to disclose your information — for example, to satisfy AML reporting obligations or to respond to a lawful court order.

All third parties with whom we share your data are contractually required to keep it confidential, process it only for the purposes specified, and implement appropriate technical and organisational security measures.

Cookies and Tracking Technologies

ek99 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognise you on return visits, maintain your session, remember your preferences, and understand how you navigate our site.

We use strictly necessary cookies (required for the platform to function), analytical cookies (to understand traffic and usage patterns), and preference cookies (to remember your settings). You can manage or disable non-essential cookies through your browser settings; however, doing so may limit certain features of the ek99 platform.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Account information is generally retained for a minimum of five years following account closure to comply with financial record-keeping requirements applicable in Bangladesh.

When your data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with your identity. You may request early deletion of non-mandatory data by contacting our support team, subject to any overriding legal retention obligations.

Your Privacy Rights

Subject to applicable law and our ability to verify your identity, you have the following rights with respect to your personal data held by ek99:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances you may ask us to delete your personal data, subject to legal retention requirements.
• Right to restrict processing: you may request that we pause processing of your data while a dispute about its accuracy or our use of it is resolved.
• Right to data portability: where technically feasible, you may request a machine-readable copy of the data you provided to us for transfer to another service provider.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within 30 days of receipt. We may need to verify your identity before actioning certain requests to protect against unauthorised access.

Data Security

ek99 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL encryption on all data transmissions, secure server environments, role-based access controls for our internal teams, and regular security audits.

While we take all reasonable precautions, no method of electronic storage or internet transmission is 100% secure. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you as soon as reasonably practicable in accordance with applicable obligations.

Third-Party Links

Our platform may occasionally reference third-party game providers or payment services by name. Any third-party services operate under their own separate privacy policies and terms. ek99 is not responsible for the privacy practices or content of third-party platforms and encourages you to review their respective policies independently.

Age Restriction

ek99's services are strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. If we become aware that data has been collected from an underage individual, we will take immediate steps to delete that information from our systems. If you believe we may have inadvertently collected data from a minor, please contact us immediately at [email protected].

Changes to This Privacy Policy

ek99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or a prominent notice on our platform.

Your continued use of ek99 following the posting of any updates constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ek99 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing your enquiries in a timely and transparent manner.

Email us at: [email protected]. Our support team is available around the clock, seven days a week, to assist players from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.